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F.A.Q's

Hey! Need some more information....look no further. Here are the answers to our most frequently asked questions. 

 

.color selection

The bridal industry has many color terms and variants, which is complicated further by online shopping! Most of our products are offered in White, Off-White, Ivory, Champagne, and some in Black. Please see our information here on coloring information and tips.

We do not recommend purchasing white unless you are sure your item is a true bright white ( which most gowns typically are not) as the white can have a stark contrast next to off white or ivory toned dresses, and can photograph almost blue. Off-White and Ivory options are more forgiving and match most dresses more seamlessly.

 

.refunds 

We accept exchanges on undamaged and unworn items in their original packaging within 15 days from purchase. Contact our customer service team before the 15 days at primprairie@gmail.com to request an exchange. If you receive your item and it's been damaged in transit, please contact us promptlyReturn shipping is at the expense of the customer. 

Please note, customized or personalized items are final sale.

 

.dispatching

As most of our items are made to order, dispatch timeline is typically 2-3 weeks. Please shop our READY TO SHIP section for quicker timelines, or contact us for more information.

This is an estimated timeline and not guaranteed dispatch within this time.

 

 

.shipping

U.S.A and CANADA

$0 - $100       - $8 flat rate shipping

 

$100 +           - FREE SHIPPING

Expresspost  - $30 flat rate

 

INTERNATIONAL 

$12.50 flat rate shipping

 

Expresspost  - $45 flat rate

 

Shipping to USA and Internationally is NOT a tracked service, so please consider same when purchasing.

 

SHIPPING TIMELINES

U.S.A and Canada : 2 - 10 business Days

International  :  6 - 20 business days

 Please note shipping times are estimates and not guaranteed. Contact us for shipping upgrade options for guaranteed delivery.

*We reserve the right to change or adjust shipping rates, as well as request additional shipping for items or countries requiring significantly higher shipping rates* By contrast, any shipping overages paid will be refunded to the customer.

 

Shipping is dispatched out of Canada, and provided through Canada Post. Shipping timelines may vary based on your location. As items are shipped through an external agency, we can not guarantee shipping timelines and are not responsible for any delays or shipping issues. We do not accept returns due to parcel arrival dates as we do not make any claims or guarantees regarding parcel arrival.

 

 

.customs

The purchaser is responsible for all additional taxes, duties, customs, and fees incurred. We do not collect any additional fees. If applicable, you will be notified and contacted directly by your government agency. Please verify your country's policies and fees prior to ordering.

 

.order cancellation

We will accept order cancellation within 24 HOURS of your purchase being processed. After 24 hours, we can't guarantee cancellation as your item may have begun production. Please contact us for more information or to cancel at primprairie@gmail.com 

 

.damaged items

If you received your item and it has been damaged in transit, please contact us promptly at primprairie@gmail.com for further direction.

 

.contact us

Please contact us if you have any further questions or concerns at:

  • primprairie@gmail.com
  • info.primprairie@gmail.com