SHIPPING + RETURNS

Hey! Need some more information....look no further. Here are the answers to our most frequently asked questions. 

 

.refunds (free!)

We accept refunds or exchanges on unopened, undamaged items in their original packaging within 30 days from purchase. Contact our customer service team before the 30 days at info.primprairie@gmail.com to request a refund and return shipping label. If you receive your item and it's been damaged in transit, please contact us promptly.

Refunds are available for customers in the US and Canada, and International at the return shipping expense of the customer. 

 

.dispatching

Items are shipped within 3-5 business days.

 

.shipping

We offer free shipping on orders over $150 USD on orders going to the US or Cananda. International orders are eligible for free shipping on orders over $250 USD. Free shipping not applicable to wholesale or bulk discount orders.

SHIPPING RATES

U.S.A and CANADA

$20 or less  - $6 flat rate shipping

$20 - $50    - $8 flat rate shipping

$50 - $90    - $12 flat rate shipping

$91 - $150 - $18 flat rate shipping

$150 +         - FREE SHIPPING

 

 

INTERNATIONAL 

$30 or less  - $12.50 flat rate shipping

$20 - $75    - $20 flat rate shipping

$75 - $150 - $25 flat rate shipping

$150 - $200 - $30 flat rate shipping

$200 - $350 - $50 flat rate shipping

$350 + - $100 flat rate shipping

*We reserve the right to change or adjust shipping rates, as well as request additional shipping for items or countries requiring significantly higher shipping rates* By contrast, any shipping overages paid will be refunded to the customer.

Shipping is dispatched out of Canada, and provided through Canada Post. Shipping timelines may vary based on your location. As items are shipped through an external agency, we can not guarantee shipping timelines.

 

SHIPPING TIMELINES

U.S.A and Canada : 4 - 10 business Days

International  :  7-15 business days

 Please note shipping times are estimates and not guaranteed. Contact us for shipping upgrade options for guaranteed delivery.

 

.customs

The purchaser is responsible for all additional taxes, duties, customs, and fees incurred. We do not collect any additional fees. If applicable, you will be notified and contacted directly by your government agency. Please verify your country's policies and fees prior to ordering.

 

.order cancellation

We will accept order cancellation within 24 HOURS of your purchase being processed. After 24 hours, we can't guarantee cancellation as your item may have been shipped or in transit. Please contact us for more information or to cancel at primprairie@gmail.com 

 

.damaged items

If you received your item and it has been damaged in transit, please contact us promptly at primprairie@gmail.com for further direction.

 

.contact us

Please contact us if you have any further questions or concerns at:

  • primprairie@gmail.com
  • info.primprairie@gmail.com